Fragomen's practice focuses exclusively on immigration, helping clients navigate global immigration complexities through world-class client service and technology solutions.
The role involves learning various immigration matters, firm processes, and specific case types.
Core tasks include preparing and filing petitions with government agencies, encompassing document gathering, review, drafting, and filing.
Responsibilities include communicating with foreign nationals and client contacts under supervisor guidance, providing case status updates and responses to general inquiries.
The role requires meeting assigned deadlines, adhering to Service Level Agreements (SLAs), and communicating case progress/status to supervisors.
Data management is key, involving compiling and summarizing large quantities of data within case management systems for client, manager, and team reporting.
Compliance with firm standards and policies, including Data Privacy protocols and accurate use of Connect, is essential to mitigate risk.
Requirements include a Bachelor’s degree, Associate’s degree, Paralegal certification, OR prior experience in a customer-facing or client-service role.
Excellent written and verbal communication skills are required, specifically the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without AI assistance.
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